We here at Victoriana strive to make our customers happy with their purchases, however due to the nature of antique jewelry, and our revolving inventory, we require your return within the first 10 days after purchase to apply a refund, with a 5% restocking fee. After those 10 days we will be happy to take your return and apply your purchase price towards a store credit that is valid for a year, and not limited to one purchase.
On any special orders for new jewelry, we require half of the total amount upon the time of ordering. Special orders take anyways from 4-8 weeks. There are no refunds on these special orders, however we work on a case-by-case basis with special circumstances and are more than happy to talk to you about the needs that may arise after your purchase.